Shipping - Neutriderm Australia

Shipping

How do I change my delivery address after my order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email or phone. Once you have received a notification that the parcel has been shipped it might still be possible to change the delivery address as long as tracking does not state delivered. Please call us immediately.

How much does shipping cost?

Free shipping is offered on all orders above $30. A flat rate of $10 will be charged on all orders below $30.

What is the delivery time?

The approximate delivery time is 1-3 working days. Delivery times are subject to change due to COVID.

Which courier company will deliver my order?

Products are shipped by Express Post, Fastway or Star Track

Can I find out the status of my order?

This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.

What should I do if I receive my order in damaged or faulty condition?

Take a photo and report it to customer service by sending a mail to enquiries@neutriderm.com.au

What should I do if I receive an incorrect item?

Take a photo and report it to customer service by sending a mail to enquiries@neutriderm.com.au

Subscribe to receive your complimentary gift with your first order.

This compact mirror features:

  • 2 mirrors – 1x and 5x magnifying
  • 8pc LED lights
  • Batteries included

Follow us on Instagram @neutriderm_australia

Copyright © 2021 Neutriderm | ABN 64 093 394 748.   All rights reserved - Privacy Policy.
0
    0
    Added To Bag!
    Your cart is emptyReturn to Shop